Shipping and delivery

5.4 Shipping and Delivery
Last updated: [Today’s date]
We aim to deliver your order to you as quickly and correctly as possible. Below you will find all information about our shipping and delivery policy.

1. Processing time (dispatch)
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

2. Delivery time
After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.

3. Shipping method and origin
To prevent waste and reduce CO₂ emissions, we ship directly from our supplier in China. Depending on the country of delivery, customs charges may therefore apply. Our shipping partners are: [Shipping carriers].

4. Shipping costs
Shipping costs are shown at checkout and depend on the weight, destination, and selected shipping method.

5. Tracking — customer responsibility
The customer is responsible for monitoring the tracking code via our website and the link provided by email.
The customer must check whether the package is delivered to their home or to a pickup point, and collect it there if necessary.
If delivery takes longer than expected or if there is an issue, always email us first at [Store email address] before opening a chargeback or refund request.

6. Responsibility during shipping
If the tracking information indicates that the package has been delivered, responsibility lies with the customer.
Please verify your address carefully; any errors must be reported within 24 hours after ordering via [Store email address].